Automated Business Process Solutions: Where AI Fits
Automated business process solutions should start with a four-way decision: automate now when the work has defined inputs, outputs, and ownership; redesign first when the handoffs or rules are unclear; use a standard workflow tool when reliable connectors and fixed logic cover the job; and scope a custom AI workflow only when exceptions, governance, or integration complexity require controls beyond a standard configuration. AI automation & engineering Have a workflow that should not be manual? ...