Automated Business Process Solutions: Where AI Fits
What it is: Automated business process solutions cover four tiers: rule-based triggers, integration automation, AI-assisted workflow steps, and agentic flows with dynamic decision logic. Each tier carries a different implementation cost, governance requirement, and ownership burden after launch. When to automate: Use the six-factor process-selection scorecard in this article. Processes scoring below 10 of 18 need redesign before automation will hold. Discovery and process cleanup alone account for 20 to 40 percent of total project time on complex implementations. ...