Workflow Automation

You have ServiceNow running your ITSM. Your team fields 15,000 tickets a month. Change requests pile up waiting for approvals that could be automated. Incident resolution that should take 20 minutes takes 3 hours because three systems don’t talk to each other. ServiceNow is telling you agentic AI solves this. So is every other vendor right now. The question is whether ServiceNow’s agentic AI delivers autonomous action or just smarter autocomplete. This guide breaks down the architecture, real ROI numbers, and the friction points most vendor demos skip. ...

Your finance team spends 12 hours weekly routing invoices between systems. Your support team manually triages 200 tickets daily. Your sales ops person builds the same reports every Monday morning. Traditional automation helped - you saved maybe 20-30% of that time with Zapier workflows and if-then rules. But the workflows still break when something unexpected happens. They still need constant maintenance. They still can’t think. That changes with agentic AI workflow automation. ...